You ask. We answer.

The documentation used by family midwives may differ from that typically found in clinical settings. For this reason, Hey Midwife provides a flexible documentation format consisting of editable blocks with headings and free-text fields. Billing to other funding bodies (such as regional associations or local authorities) is carried out via the IGeL catalogue of services.

Yes, you can communicate and coordinate with your colleagues in a way that complies with the GDPR, just as you do with the women you support. With Hey Midwife, you can also allocate specific tasks and request and accept last-minute cover for care appointments.

Yes, you can manage and invoice courses, groups and consultation hours in Hey Midwife, and embed these services on your website so that course participants can register there. You can also customise the appearance of the course list.

Yes, you can bill for your services using Hey Midwife, even if you don’t use the ‘Appointment’ and ‘Route’ features. Our billing module has a quick-entry feature that allows you to enter and bill for your services based on your paper records or the patient’s confirmation.

Yes, Hey Midwife issues private invoices for IGeL services. The IGeL services you have set up will be included as options when booking appointments.

Yes, travel allowances can be calculated automatically. If you use the route planner and enter your private stops, Hey Midwife can automatically calculate your travel allowances and keep your logbook for you.

Yes, in Hey Midwife you can set up collaborations with one or more colleagues. You can selectively share care records with one another and stop sharing them when the care period or collaboration ends.

Yes, you can see your private appointments in full detail. For your colleagues who also have access to your calendar to add appointments, these appointments will simply be shown as ‘busy’.

Each appointment has three visibility levels: Patient, Practice, Private. A private appointment in your own calendar shows you all the details (creator, attendees and title). A colleague who can view your calendar will only see a blocked time slot labelled ‘Unavailable’ with no title or details, but can still add appointments around it.

There are two ways to configure this:

• Per appointment: Select ‘Visibility: Private’ in the appointment form.
• For an entire calendar: In the calendar settings, set the ‘Default visibility’ to ‘Private’; every new appointment will then be private unless you change this in the individual appointment.

Yes, you can invite the people you look after to join myGesa (my health assistant). You’ll then be able to chat, send pictures and voice messages, arrange appointments and much more, all in compliance with the GDPR. Your patients can also scan their new health insurance card and send the new details to you, and you can provide them with documents. myGesa is free of charge for your patients.

If you’ve forgotten your password and can’t log in to your Hey Healthcare app, please tap Forgotten password.

In the dialogue box that appears, enter the email address you provided during the initial set-up and tap Send code. Check your inbox and, if necessary, your spam folder, then enter the login code from the email we sent you to reset your password. Then log in using your new login details.

Can’t access your email address? Tap Reset with recovery code and enter the recovery code you received during the initial setup to reset your password.